Overview:
We know that getting your new Glow Togs on your feet as quickly as possible is an absolute priority and we will do everything we can to make that happen.
Our Express Shipping (we use DHL) takes 3-5 business days depending on where in the World you are. We aim to process all orders within 48 hours – it’s normally much quicker than that although at busy times it can sometimes take an extra day.
If you need your Glow Togs for a specific date then we recommend ordering them at least 10 business days in advance. This just gives a bit of buffer space in case a huge hurricane hits and planes don’t fly and delivery van tires go flat and all of those tiny things that probably won’t happen but, hey, you never know – we’d hate to spoil your event and not have the right kicks on your feet when you’re dancing the night away.
The information below is a bit more formal and lays things out further. It talks of slightly longer lead times just in case things go wrong but we’ll do our best to stick with what we’ve just said above.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at support@GlowTogs.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for the delivery. If your item(s) do arrived damaged please send photos to support@GlowTogs.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.